Monday, April 27, 2009

NYT Article: Customer Service Volunteers

Enthusiastic power users are helping others for free. Check out the NYT article.

It's good to remember the 1-9-90 rule when it comes to online participation.

"About 1 percent of those in the community...are super-users who supply most of the best answers and commentary. An additional 9 percent are “responders” who mainly reply and rate Web posts, she said, and the other 90 percent are “readers” who primarily peruse and search the Web site for useful information."

Tuesday, April 21, 2009

Leadership in a Connected Age

Register now!

As the State of Vermont approaches its goal of 100% digital connectivity, business and community leaders must constantly adapt and change the way they communicate, get work done, and participate in the public life of their communities.

Half day workshops
April 28, Lyndonville
May 12, Springfield
May 19, Montpelier
May 26, Middlebury

Full day conference
June 9, Burlington

Steve Shepard explains the series in 90 seconds here.
Steve Shepard talks about Google Voice here.

Thursday, April 2, 2009

Small and cheap

Mary Evslin told me about this...definitely worth looking at.